api-helpdesk-ticket-create.helpdesk-ticket-create

Service to create a Helpdesk Ticket.

This class provides a method to create a helpdesk ticket in the system based on the information provided in the request.

Channel POST /helpdesk/{version}/ticket

This class creates a helpdesk ticket with the following steps:

  • TODO : Check if the resources provided are valid

  • TODO : Create a ticket in Odoo Helpdesk

  • Create a Ticket in the database

  • Create an associated ProcessingBasis in the database

  • TODO : Create an interaction event in the database

Returns:
HTTP status code:

  • 201: If all the ressources were created successfully

  • 403: A ticket with the same primary_id already exists

  • 500: If an error occurred while creating the ressources

JSON: payload with the Ticket object

  • Ticket (Ticket)

Input

Name

Datatype

Required

Description

processing_basis

ProcessingBasis

Yes

—

ticket

Ticket

Yes

—

Output

Name

Datatype

Required

Description

category

string

—

—

closed

string

—

—

comment_pubid

string

—

Accepted values: ACCESS, RECTIFICATION, DELETION

comment_puburl

string

—

—

contact

string

—

Accepted values: B2C_CONTACT, B2C_SUPPORT, B2C_KIT, B2C_REVIEW, B2C_PROFILE, B2B_CONTACT, RGPD

contact_address

Address

—

—

contact_email

string

—

—

contact_firstname

string

—

—

contact_lastname

string

—

—

contact_mobile

string

—

—

created

string

—

—

description

string

—

—

identifier

TicketIdentifierSlices

—

—

kit_brochures

integer

—

—

kit_posters

integer

—

—

name

string

—

—

profile_adminurl

string

—

—

profile_id

string

—

—

rgpd_bases

string

—

processing_basis primary_id value

rgpd_type

string

—

—

stage

string

—

—

stage_cancel_reason

string

—

—

team

HelpDeskTeam

—

—

updated

string

—

—

user

string

—

Object Person